Terms and Conditions
Tufnell Park Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Tufnell Park Removals provides removal, packing, storage, and related services within our usual UK service areas. By placing a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions shall have the meanings stated:
1.1 Company means Tufnell Park Removals, the provider of removal and related services.
1.2 Customer means the person, firm or organisation purchasing services from the Company.
1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, delivery, storage, clearance, or related work supplied by the Company.
1.4 Goods means all items, furniture, personal belongings, equipment, and any other property which the Company is requested to move, handle, store, or dispose of.
1.5 Service Area means the usual operating locations served by the Company, generally within London and the surrounding regions, together with other UK destinations agreed at the time of booking.
2. Scope of Services
2.1 The Company provides residential and commercial removals, including local moves within its Service Area, longer-distance UK removals, packing and unpacking, and short-term storage where agreed in writing.
2.2 Any quotation or agreement covers only the services specifically described. Additional tasks such as dismantling or reassembling furniture, disconnecting or reconnecting appliances, carrying items above the second floor without suitable lift access, or handling unusually heavy, fragile, or bulky items will only be undertaken where expressly agreed and may incur extra charges.
2.3 The Company reserves the right to refuse to handle any Goods which in its reasonable opinion pose a risk to health and safety, are illegal to move, or may cause damage to property or vehicles.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until the Customer has accepted the quotation, supplied all requested booking details, and paid any required deposit.
3.2 Quotations are issued based on information provided by the Customer. The Customer must inform the Company of:
(a) The full addresses for collection and delivery, including access details.
(b) Any parking restrictions, loading limitations, or need for permits at either address.
(c) The approximate volume of Goods, including any large or unusual items such as pianos, safes, or oversized furniture.
(d) Any particular timing requirements, such as key release times or building access schedules.
3.3 If on arrival the Company finds that the information provided was inaccurate or incomplete, the Company may adjust the price, amend the service, or, if necessary, decline to proceed with some or all of the work. Any additional charges arising from inaccurate information shall be payable by the Customer.
3.4 Bookings may be made by written confirmation or by any other method accepted by the Company. The Customer is responsible for checking that all details in the booking confirmation are accurate and must notify the Company immediately of any errors.
4. Pricing and Quotations
4.1 Unless stated otherwise, quotations are based on the information supplied by the Customer and on normal access and parking conditions within the Service Area.
4.2 Quotations are normally valid for a limited period from the date of issue. The applicable validity period will be stated in the quotation. After this period, prices may be revised.
4.3 Quotations may be amended or additional charges may apply if:
(a) The work is carried out on a different date or time than originally quoted.
(b) There are delays beyond the Companys control, including waiting for keys, restricted access, or congestion.
(c) Additional services are requested, such as packing, storage, waste removal, or extra journeys.
(d) Access is significantly worse than described, including longer carry distances, additional floors, or lack of lift access.
5. Payments and Deposits
5.1 The Company may require a deposit at the time of booking, which will be deducted from the final invoice. The level of deposit will depend on the nature and scale of the job.
5.2 Unless agreed otherwise in writing, all charges are payable in full at or before the commencement of the move. For larger or commercial moves, alternative payment terms may be specified in the quotation.
5.3 Payment methods accepted will be as notified by the Company. The Customer is responsible for ensuring cleared funds are available by the due time.
5.4 If payment is not made when due, the Company may refuse to commence or continue the Services and may retain possession of Goods until payment, including any additional charges, is received in full.
5.5 The Company reserves the right to charge interest on overdue amounts at the statutory rate allowed under UK law, accruing on a daily basis until cleared payment is received.
6. Customer Responsibilities
6.1 The Customer must ensure that adequate parking and access are available at both collection and delivery addresses. Any costs arising from parking fines, delays, or the need to park at a distance from the property will be the responsibility of the Customer.
6.2 The Customer must ensure that all Goods are packed securely in suitable containers unless packing services have been agreed as part of the booking. The Company is not liable for damage resulting from inadequate or unsafe packing carried out by the Customer.
6.3 The Customer must remove and secure all valuables, including cash, jewellery, important documents, and irreplaceable items. These should not be packed with general Goods for removal, as they are excluded from the Companys standard liability.
6.4 The Customer must ensure that all appliances are safely disconnected, defrosted, and drained prior to the move, unless the Company has expressly agreed to handle these tasks.
6.5 The Customer, or a representative with authority to act on the Customers behalf, must be present at collection and delivery to direct the placement of Goods, check items, and sign any job sheets or delivery notes.
7. Cancellations and Postponements
7.1 If the Customer wishes to cancel or postpone the booking, they must notify the Company as soon as reasonably practicable.
7.2 The following cancellation charges may apply:
(a) If cancellation is made more than a specified number of working days before the scheduled date, typically no cancellation fee will be charged and any deposit may be refunded or transferred, subject to the Companys policy at the time.
(b) If cancellation is made within a shorter notice period, the Company may retain all or part of the deposit or charge a percentage of the quoted price to cover costs and lost bookings.
7.3 Where a move date is linked to property transactions or other external factors, it remains the Customers responsibility to ensure that confirmations and access are in place. The Company is not liable for costs arising from failed completions or delayed keys. If the job cannot proceed on the day for reasons outside the Companys control, waiting charges or cancellation charges may apply.
8. Delays and Access Issues
8.1 The Company will take reasonable steps to arrive and complete the Services within the times estimated, but such times are not guaranteed. Delays may result from traffic, weather, access limitations, or other circumstances beyond the Companys control.
8.2 If the Company is delayed due to reasons within the control of the Customer, including but not limited to lack of access, keys not available, or insufficient preparation of Goods, additional waiting time charges may be applied at the Companys standard rate.
8.3 If, even after taking reasonable steps, the Company is unable to complete the Services on the scheduled date, the Companys liability will be limited to the cost of the Services concerned and will not extend to consequential losses such as hotel costs, missed work, or other third-party charges.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in handling and transporting Goods. However, liability is subject to the conditions and exclusions set out in this clause.
9.2 The Company will not be liable for:
(a) Loss or damage arising from improper or insufficient packing by the Customer.
(b) Loss of or damage to items of a fragile nature, such as glass, ceramics, or electronics, unless they have been professionally packed by the Company.
(c) Loss of or damage to valuables, including money, jewellery, watches, bonds, important documents, and similar items.
(d) Loss or damage arising from normal wear and tear, pre-existing defects, or inherent vice in the Goods.
(e) Loss or damage arising from fire, flood, war, terrorism, civil unrest, or other events beyond the Companys reasonable control.
9.3 The Companys total liability for loss of or damage to Goods shall not exceed a reasonable cost of repair or the current replacement value, whichever is lower, subject to any overall financial limits specified in the quotation or applicable insurance policy.
9.4 The Customer must notify the Company in writing of any loss or damage as soon as reasonably possible and in any event within a reasonable period after the completion of the Services. The Customer must give the Company a reasonable opportunity to inspect any alleged damage.
9.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded under UK law.
10. Insurance
10.1 The Company may maintain insurance to cover its legal liabilities in relation to the Services. Details of any cover and applicable limits may be provided to the Customer on request.
10.2 If the Customer requires additional protection for high-value items or for the full replacement value of all Goods, it is the Customers responsibility to arrange suitable insurance cover or to agree specific insurance arrangements with the Company in advance of the move.
11. Storage Services
11.1 Where the Company provides storage, Goods will be stored at locations chosen by the Company within its Service Area or elsewhere in the UK.
11.2 Storage charges will be calculated on a weekly or monthly basis, as specified in the quotation, and must be paid in advance.
11.3 The Customer must not store perishable items, dangerous goods, illegal items, or any property likely to cause damage or nuisance. The Company may refuse or remove such items at the Customers expense.
11.4 The Company may exercise a lien over Goods in storage for all unpaid charges. If charges remain unpaid after reasonable notice, the Company may sell or dispose of the Goods to recover amounts due, accounting to the Customer for any surplus proceeds after costs and charges.
12. Waste, Disposal and Environmental Regulations
12.1 The Company will comply with applicable UK waste and environmental regulations when carrying out clearance or disposal services.
12.2 Items to be disposed of must be clearly identified and separated from items to be moved or stored. The Company will not be responsible for any loss arising from the Customers failure to distinguish between items for disposal and items to be retained.
12.3 The Company cannot remove or transport hazardous waste, including chemicals, asbestos, gas cylinders, flammable liquids, or clinical waste. The Customer must arrange specialist disposal for such materials.
12.4 Charges for disposal services will be based on the volume, type, and weight of waste, as well as any fees levied by licensed disposal facilities. These charges will be the responsibility of the Customer.
13. Excluded Goods
13.1 The following items are excluded from the Services unless expressly agreed in writing:
(a) Livestock, pets, and plants that may not tolerate transport or storage conditions.
(b) Hazardous substances, explosives, weapons, and any goods prohibited under UK law.
(c) Precious metals, stones, and other exceptionally high-value items unless specifically declared and agreed.
13.2 If such excluded Goods are handled without the Companys knowledge, the Company will have no liability for any loss or damage and the Customer will be responsible for any resulting claims, costs, or penalties.
14. Complaints and Dispute Resolution
14.1 The Company aims to provide a professional service throughout its Service Area. If the Customer has any concerns or complaints, they should raise them with the Company as soon as possible so that issues can be investigated and resolved.
14.2 The Customer should provide clear details of the issue, including dates, addresses, and any supporting information. The Company will review the matter and respond within a reasonable period.
14.3 Both parties will use reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before initiating court proceedings.
15. Privacy and Data Protection
15.1 The Company will collect and process personal information from the Customer to arrange and deliver the Services, including contact details, addresses, and payment information.
15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will only share such information with third parties where necessary to provide the Services, comply with legal obligations, or with the Customers consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with any quotation or written agreement, constitute the entire agreement between the Company and the Customer regarding the Services and supersede any prior discussions or representations.
17.4 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
17.5 The Company may update or amend these Terms and Conditions from time to time. The version applicable to any booking will be the version in force at the time the booking is confirmed.
