Privacy Policy
Tufnell Park Removals Privacy Policy
This Privacy Policy explains how Tufnell Park Removals collects, uses, stores and shares personal data when providing removal and related services. It applies to all Tufnell Park Removals customers and prospective customers in our service area, including individuals booking services, making enquiries or otherwise interacting with us.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details, such as your name, postal address, service address, billing address and general location, as well as any contact details you choose to provide, such as an online identifier or other contact method.
Service and booking information, such as the date and time of your move, the addresses involved, property type, access details, parking information, inventory or list of items to be moved, special handling instructions and any other relevant logistical details you provide.
Communication records, such as information you provide when you contact us to request a quote, make a booking, ask a question or give feedback, including the content of messages and our responses.
Payment and transaction information, such as records of services you have purchased, amounts charged, payment method used and invoices or receipts. Detailed payment card data is normally collected and processed by our payment service providers, not kept by us.
Website usage and technical data, where applicable, such as information about how you access and use any online tools we offer, including basic device and browser information and general usage data. This is used to help us understand demand and improve our services.
How we collect personal data
We usually collect personal data directly from you when you contact us, request a quote, make a booking or use our services. We may also collect information when you provide details over the phone, in writing or through online forms.
In some cases we may receive personal data about you from third parties where this is necessary to provide our services, for example where a landlord, letting agent or business partner provides your details for a scheduled move, or where we use secure payment or booking platforms that forward information to us so we can deliver the service.
Lawful bases for processing
We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, the lawful bases we rely on include:
Contract. We process personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm your booking, carry out your removal, issue invoices and manage payments.
Legal obligation. We process some personal data to meet our legal obligations, such as complying with tax and accounting rules, record keeping requirements and responding to lawful requests from authorities.
Legitimate interests. We may process personal data where this is necessary for our legitimate business interests and where these are not overridden by your rights and freedoms. This can include managing our day to day operations, planning our services, improving customer experience, protecting our business and preventing fraud or misuse.
Consent. In some cases we may ask for your consent to process your personal data for a specific purpose. Where we rely on consent you are free to withdraw it at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.
How we use your personal data
We use personal data for the following purposes:
To provide and manage our services, including handling enquiries, preparing quotes, planning and carrying out removals, managing bookings, communicating with you about your move and dealing with any follow up requests or issues.
To manage billing and payments, including issuing invoices, processing payments through our payment providers, keeping financial records and managing refunds where applicable.
To communicate with you, including responding to your questions, confirming bookings, providing service updates, seeking feedback and handling complaints or disputes.
To improve and develop our services, including analysing how our services are used, monitoring service quality, training staff and enhancing customer experience.
To protect our business and meet legal obligations, including maintaining appropriate records, ensuring site and vehicle security, preventing and investigating fraud or misuse and complying with relevant laws and regulations.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.
These third parties may act as data processors on our behalf. Typical examples include payment service providers that process your payments securely, IT providers that host or support our systems, and companies that provide administrative or accounting support.
Where we use data processors, we ensure that they only process your personal data on our documented instructions, apply appropriate technical and organisational measures to protect it, and are bound by confidentiality obligations in line with data protection law.
We may also share personal data with other independent data controllers where necessary, for example with professional advisers such as accountants or legal advisers, or where we are required or permitted to do so by law, regulation or court order.
International data transfers
Our core operations are based in the United Kingdom. If we transfer personal data outside the United Kingdom, we will ensure that an adequate level of protection is in place for your personal data in accordance with data protection law. This may include using adequacy regulations, standard contractual clauses or other appropriate safeguards.
Data retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet legal, regulatory, tax or accounting requirements.
In general, information relating to bookings, services provided and payments may be retained for a number of years after the end of your relationship with us to comply with legal obligations and to allow us to respond to queries or disputes. Information that is no longer needed will be securely deleted, anonymised or otherwise disposed of.
Retention periods may vary depending on the type of data and the legal requirements that apply. We regularly review the personal data we hold and update our retention practices as needed.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures may include access controls, security procedures, staff training, secure storage and regular review of our security practices.
While we make every effort to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but we work continuously to maintain and improve our safeguards.
Your data protection rights
Under data protection law you have various rights in relation to your personal data, subject to certain conditions and exemptions. These include:
The right of access. You can ask for confirmation that we process your personal data and request a copy of the personal data we hold about you.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data.
The right to erasure. In certain circumstances you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no other lawful basis for retaining it.
The right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we are assessing a request for rectification or objection.
The right to object. You may object to certain types of processing based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.
The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where this is technically feasible.
Where we rely on consent for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
How to exercise your rights
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details you already have for Tufnell Park Removals or through the usual channels you use to communicate with us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise any of your other rights. This helps us to protect your personal data against unauthorised access.
Complaints and further information
If you are unhappy with how we handle your personal data, you should contact us in the first instance so we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Any changes will apply from the date we post the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
